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 SBM BILLPAY
 
Description
 

SBM Billpay is a convenient bill payment service launched by SBM that allows pre-registered SBM customers to pay their electricity bills of CEB, water bills of CWA, telephone bills of Mauritius Telecom and Orange Post Pay through all SBM ATMs and SBM POS terminals located at Winner’s supermarkets. With SBM Billpay, you can also pay your tax to the MRA through any SBM ATM. It is the perfect solution if you do not want to wait in line, but do like to verify before you pay.

The SBM Billpay service has now been extended to mobile phones. By just simply sending an SMS through your mobile phone, you can pay your electricity bills of CEB, water bills of CWA, telephone bills of Mauritius Telecom and Orange Post Pay as well as pay your Income tax to MRA with ease and convenience. This service complements the SBM Billpay product and is called Orange money.

Two new products were added to our Orange Money Services, namely Orange Money E-voucher and Orange Money Merchant payment.

Orange Money E-voucher is a service exclusively for Orange retailers, enabling them to pay Mauritius Telecom for their airtime by simply sending an SMS and their SBM bank account will be debited accordingly. Orange retailers will no longer need to wait for a salesman or to go to an Orange shop to replenish their airtime.

Orange Money Merchant payment allows you to pay for your daily purchases - such as newspapers, bread, vegetables etc... at your registered Orange Money merchants, with a simple SMS and without any risk. Using this service is as simple as sending an SMS and does not require a smart phone or any application download.

 
 Features
 

SBM Billpay

Any customer having a pre-registered SBM Debit/Credit Card can effect payment of CWA, CEB, Mauritius Telecom and Orange Post Pay bills over 100 SBM ATMs all over the island and on SBM POS terminals at Winner’s supermarkets. As for MRA Income Tax, payment can be effected over all SBM ATMs and by SMS through Orange Money.

Existing Orange Money customers can add a new bill to their account by a simple SMS just by sending the appropriate keywords to 8088. No need to come at SBM or at Orange shops to register for a new bill. Please find some examples below:

  1. Send <reg> <MT> <Customer Account No> <Service number> by sms to 8088
  2. Send <reg> <Orange> <Customer Account No> <Mobile No> by sms to 8088
  3. Send <reg> <CEB> <Contract Acct> <Business Partner No> by sms to 8088
  4. Send <reg> <cwa> <account number> <meter number> to 8088 by sms

For more details on SMS registration, please visit the site:
http://www.orange.mu/mobile/orange-money.php

Merchant Payment

  • Any SBM customers having a pre-registered SBM Debit/Credit Card can apply for this service.
  • Existing registered customers will be automatically eligible for merchant payment.
  • New customers must register for Orange Money service in Orange shops or at any SBM branch. Customer can register only for Merchant Payment (No Bills). Service is free for all customers (only cost of SMS applies).
  • It is Straightforward, simple, ubiquitous and in full security. Each registered Orange Money customer has been despatched the Orange Money PIN by registered post.
  • With your Orange Money PIN, you will be able to effect payment via your mobile at merchants, online and use it for other Orange Money services.

 
 Benefits
 
  • Elimination of trips to the cash office of billing companies.
  • No need to remove and carry cash along with you. The ATM / POS / SMS automatically deducts the payment from your account and credits the billing company's account.
  • Presence and proximity. You can settle your bills on 108 SBM ATMs and 18 Winner's outlets scattered all over the island and on a 24/7 basis via SMS.
  • Fast, easy and no need to stand in long queues at CEB, CWA, MT and MRA counters.
  • Through SBM Billpay and Orange Money, clients can settle their bills at any time at their convenience 24 hours a day 7 days a week.
  • For SBM Billpay, a convenience fee of only Rs 2 is applicable per bill settled through ATMs and no such fee is charged on transactions carried out on POS at Winner's. For MRA tax payment on ATMs, a convenience fee of Rs 7.50 is applicable. 
  • For Orange Money , only the costs of SMS applies.
  • Appropriate for those who like to verify their bills before they pay.
  • Clients can do their shopping at the supermarkets and pay their bills at the same time.
 
 FAQs
 
  • What is SBM Billpay?

SBM Billpay is a convenient bill payment service launched by SBM that allows pre-registered SBM customers to pay their CEB, CWA, Mauritius Telecom and Orange Post Pay bills through the network of all SBM ATMs and SBM POS terminals located at Winner’s. With SBM Billpay, you can also pay your Income Tax to the MRA through any SBM ATM. It is the perfect solution if you do not want to wait in line, but do like to verify your bills before you pay.

  • What is Orange Money?

Orange Money is a complementary service to SBM Billpay whereby you can also pay your electricity bills of CEB, water bills of CWA, telephone bills of Mauritius Telecom and Orange Post Pay as well as pay your Income tax of MRA through your mobile phone.

Orange Money can also be used for your daily purchases at registered Orange Money merchants bearing the Orange Logo.

  • Who can use these services?

This first-in-kind service on the island is available exclusively to any customer having a valid SBM Debit/Credit Card and is pre-registered for the service. To use SBM Billpay and/or Orange Money, you have first to register for this service at any of our SBM service units.

  • Where can I use the SBM Billpay service?

Currently you can pay your CEB, CWA, Mauritius Telecom and Orange Post Pay bills as well as pay your Income Tax to the MRA. More possibilities will be provided in near future. The CWA bill includes the WasteWater Management Authority (WMA) Bill.

  • What bills can I pay by using SBM Billpay and or Orange Money?

Currently you can pay your CEB, CWA, Mauritius Telecom and Orange Post-Pay bills. More possibilities will be provided in near future. The CWA bill includes the WasteWater Management Authority (WMA) Bill.

  • I am a holder of an SBM card. Can I use these services?

No you cannot use the service unless you have been registered.

  • How can I register for SBM Billpay and or Orange Money?

You can go to any SBM branch and fill out a registration form. Please bring your CEB, CWA, Mauritius Telecom or Orange Post Pay bills or else your Tax Account Number (TAN) along with you.  

  • Can I register all my SBM cards (e.g my debit card, my VISA credit card and my Mastercard credit card) for the service?

Yes you can register and use any of the registered cards for settling your bills.

  • Can 2 different persons each having his/her own personal debit/credit card pay for the same bill account?

Yes provided that the different persons have registered their cards to be used for settling the same bill account.

  • As from when can I use the service after I have submitted my registration/application form?

You can use these services after 5 working days after having submitted your registration/application form if all information provided at the time of registration is correct.

  • Can someone not holding an SBM card use the service?

No. The requestor of the service has to open an SBM account and apply for a debit/credit card.

  • Is the service available on non-SBM ATMs or POS terminals?

No. SBM Billpay is an exclusive service available only on all SBM ATMS and on SBM POS terminals located at selected merchants (currently at Winner’s supermarkets only).

  • How many bills can I register for?

You can register and pay for a maximum of 3 bills per billing company.

  • Can I pay my bill through ATM/POS at any time?

Payment through ATM/POS can be done at any time. Instructions for payments received from the client at or before 22:00 hrs (Mauritian Standard Time) through ATM/POS will deem to have been made the same day. Instructions for payment made by the client after 22:00 hrs (Mauritian Standard Time) will be deemed to have been made on the next working day.

Customers are therefore, advised in their own interest, to pay their bills regularly at least 3 days prior to the last payment date stipulated by the billing company. Payments effected through ATMs/POS on weekends/public holidays will be processed the next working day.

  • Once I pay the bill, when will my account get debited and when will the billing company receive my payment?

Upon payment of the bill, your account will immediately be debited and the payment will be sent to the billing company on the payment day based on the payment being performed prior to 22hr00.

  • Do I get a receipt on payment of the bills?

Yes, you will get a transaction receipt bearing a Transaction Number acknowledging the receipt of your payment. Please use this for any future reference.

Your monthly or quarterly account statement sent by the Bank will also include the details of your transaction.

  • Will I continue to get bills in physical form?

Yes, you will continue to get the physical bill(s) from the billing company.

  • Can I pay bills of other persons also?

Yes, you may pay bills of other persons provided you have registered your debit/credit card for same.

  • Will the amount of bills payable automatically be displayed on the screen?

Amount to be paid for CWA bills and Mauritius Telecom/Orange Post Pay bills will automatically be displayed on the ATM/POS screen. However, for CEB bills and MRA Income Tax payment, you have to manually enter the amount as printed on the bills.

  • Can I carry out part-payment of bills through SBM Billpay?

You can effect part-payment on CEB bills only. However, you must settle your CWA, Mauritius Telecom/Orange and MRA payments in full.

  • Can I pay late bills?

Yes you can pay. However, when a customer makes payment for bills through ATMs or POS machines and SMS, the oldest outstanding bill for the billing company will be cleared first. On disconnection – please contact the billing company directly for payment.

  • Can I pay bills in advance?

Yes. Any payment made in excess of the amount due will be considered as an advance payment which will be adjusted against future bills.

  • What must I do if I lose my debit/credit card?

You must immediately notify the Bank in writing of the loss or theft of a card or of unauthorised acquisition of the Personal Identification Number (PIN) relating to your card.

  • What happens if there is a change in my bill number?

As per terms and conditions of SBM Billpay, you are required to inform the Bank in writing about any changes to your CEB/CWA/Mauritius Telecom/Orange billing consumer numbers. Please refer to terms and conditions of SBM Billpay for more information.

  • Is there any fee associated with these services?
    • For SBM Billpay, a convenience fee of only Rs 2 is applicable per bill settled through ATMs and no such fee is charged on transactions carried out on POS at Winner's. For MRA tax payment on ATMs, a convenience fee of Rs 7.50 is applicable.
       
    • For Orange Money, only the costs of SMS applies
       
  • Where do I get my Orange Money PIN?

Each registered Orange Money customer was sent an Orange Money PIN by registered post.

  • How do I get a new Orange Money PIN?

Call on 8900 or visit an Orange Shop (Please bring along your National Identity card). Keep your PIN confidential. DO NOT DISCLOSE it to anyone else.

  •  Can my Orange Money PIN be changed?

Orange Money Pin can be changed by dialling *8088# (customers) or call 8900 (you will receive new pin by post)

  • What do I do if I lost my Orange Money PIN or Mobile?

Call on 8900 or visit an Orange shop and please bring along your National Identity Card.

  • Where do I call for clarifications regarding my Orange Money Transactions?

Call on SBM hotline -2070111 or at any Orange shop on 8900

  • Can I register for Orange Money Merchant payment only?

Yes,You can go to any SBM branch or any Orange shops and fill out the registration form. Please bring your National Identity cards.

  • Where can I use the Orange Money Merchant payment service?

At any registered Orange Money Merchant’s where the Orange Money logo would be displayed.

 
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