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 SBMNET Madagascar Corporate - More Time for Your Customers and Your Business...

Wouldn't it be great if you could process your transactions by just touching from your office a few buttons? Imagine the time you and your staff would save. Time would have been better spent looking after your customers and your business. At SBM, we understand how important time is when it comes to running your business.
A single click of the mouse is all it takes to enjoy these services at your fingertips.
That's why SBMNET has been tailored to help our customers grow and succeed.

  • Balance Enquiry
  • Treasury Management
  • Third Party Payments at SBM
  • Cheque Book Request
  • Statement Request
  • Foreign Exchange Rates Enquiry
  • Time-saving -bank without visiting a branch
  • Accessible - enjoy access at the touch of a button
  • Convenient - effect payments and funds transfer between SBM accounts without queuing or writing out cheques
  • Secure - choose your own PASSWORD. Preventing unauthorised access to your accounts
  • Safe - no need to carry large amounts of cash around
  • Predefined User Access Rights
  • What is Internet Banking?

Internet Banking is one of the fastest, most convenient ways to access your SBM accounts, view balances, transfer funds among others. Using your unique User ID and password, you can perform banking transactions online, whenever and wherever you want, from any PC with Internet access.  It's safe and convenient. The SBM Internet banking platform is also known as SBMNET. 

  • What are the banking transactions I perform with SBMNET?
    • The following transactions can be performed:
      • View balances and transactions on your deposits, loans and mortgage accounts.
      • Transfer funds between your own SBM accounts or to a third-party SBM account.
      • View details on your loan account.
      • Make online enquiry on interest rates prevailing on SBM products.
      • Order new cheque books.
      • Change password for logging on SBMNET.
  • What do I need to start using Internet Banking from SBM?
    • All you need is an SBM account and a PC with Internet access. The following browsers can be used to access SBMNET:
      • Internet Explorer - versions 5.5, 6.0 and 7.0
      • Netscape - versions 7.1, and 7.2

There is no special software needed to access Internet Banking. Once you sign up, you will be able to access Internet Banking anytime from SBM’s homepage http://www.sbmgroup.mu/bsbmm.

  • How do I register for Internet Banking?
    • Fill in the Internet Application form available in our branches.
  • What happen after registration?

You will be provided with a User ID and a computer generated Personal Identification Number (PIN).The PIN will be sent separately to your registered address together with the acknowledgement form that needs to be filled and return to the bank. On receipt of the filled acknowledge form, we will activate your internet banking account on the next working day. .

  • What to do on first login?

You will be required toenter the Unique User Id and the pin supplied by the bank. It is advised to change computer generated pin at your end on the first login itself. Insert a password of your choice, but an alpha numeric is advised.

  • How safe is SBMNET?

At SBM, we are committed to make your online banking experience as secure as possible. We have adopted several measures and security standards to enhance the security of your funds and protection of your account. SBM uses 128-bit SSL encryption which is the highest level of encryption for information currently available for internet banking. Moreover, each user has a unique User ID and password. As an additional security measure, you will automatically be logged out if your session remains inactive for 10 minutes. You should always close your Internet Banking session when you have finished.

For more info on security tips please click on http://www.sbmgroup.mu/downloads/products/sbmnet_security_tips.pdf

  • What is a Virtual Keypad?

The Virtual Keypad is an online keyboard, used with the help of your mouse, which allows you to enter your password instead of using the regular keyboard.

  • What are the advantages of a Virtual Keypad?

A virtual keypad prevents your password from being hacked, especially while using public computers such as those available in cybercafés. It protects you against malicious key logger programmes which can capture the keystrokes you enter in the physical keyboard to login.

  • How to use the Virtual Keypad?
    • Steps to use Virtual Keypad are as follows:
      • Enter your User ID using the physical keyboard.
      • After entering the User ID click on the Password field. A virtual keypad will appear on the screen. Now using the mouse, click on the respective alphabets or numbers on the virtual keypad to enter your password.
      • After this, click on the “Start” button.
  • Is it mandatory to use the Virtual Keypad?

Virtual keypad is an optional feature. You can use the normal keyboard to enter your password.

If you do not wish to use Virtual Keypad, check the box ‘I would like to ByPass Virtual Keypad’ before entering the password. 

However, for a safe internet banking experience, SBM strongly recommends that you use the virtual keypad so as to protect your password from malicious key logger programmes.

  • How do I safeguard my password?

Never disclose your User ID and password to anyone. Choose a password that you can easily remember but hard-to-guess. Use a combination of alphanumeric characters consisting of letters (upper and lower case), numbers and special characters (@, !, ~, etc) when choosing a password. The password for SBMNET should be a unique one and not used for accessing other websites.

Once you are logged in, SBM Internet Banking will not prompt you to re-enter your password details. In case you are asked to re-enter your password details through a pop up window, kindly ignore and close the window. Do not click on hyperlinks embedded in emails or third party websites to access SBM's Internet Banking.

  • How many attempts do I have to enter my password?

You get three attempts to enter your password, failing which the system will automatically lock your SBMNET account. In such case, please contact the Internet Banking Support Unit on +00 261 2022666 07 or email hotlinemada@sbmgroup.mu to unlock your account.

  • What if I forget my Internet Banking password?

If you forget your Internet Banking password, please phone our Internet Support Department on +00 261 2022666 07 or email on hotlinemada@sbmgroup.mu so as to reset your password. We will send you a new computer-generated password by post.

  • How is my data protected?

SBM uses Secured Sockets Layer (SSL) for secure transmissions. SSL applies encryption between two communicating applications, such as your PC and our corporate Internet server. When your data is transmitted over the Internet, it is encrypted or "distorted" at the sending end and then decrypted or "undistorted" at the receiving end. We use 128-bit encryption, since this is the best technology available today.

  • Can I transfer funds between my different SBM accounts?

Yes, you can transfer funds between your SBM accounts including savings and current accounts.

  • When will the funds be available in the receiving account after I make an immediate funds transfer?

All fund transfers within SBM take effect immediately.

  • What is the amount I can transfer?

You can transfer up to a maximum preset daily limit of ar 10M for individual and ar 50M for corporates. You can reduce this limit anytime by contacting the Internet Banking Support Unit on +00 261 2022666 07 or email us through the secure email available on SBMNET.

  • Can I view or download details on my account activity?

Yes, you can. If you want to view only the account activities, click on the option ‘Account Activity’ on the left hand side your Internet Banking screen. Select your account and choose the specified period and click on ‘‘View Statement’. If you want to download the details, select your account and specified period and click on ‘Download Statement’.

‘View Statement’ and ‘Download Statement’ are free services and are not chargeable. Account activity for the past 12 months can be viewed and downloaded. 

  • Can I order a hard copy of a statement through SBMNET?

Yes, choose "Statement Request” from the "Customer Services" menu and enter details on the statement you wish to obtain. Your statement copy will be sent to you by mail. This service is subject to the normal banking tariff.

  • Can I change my password?

Yes, from your Internet Banking "Customer Service" menu on the left hand side on your Internet Banking screen, select "Change Password"
When changing your password, please ensure that you create one that no one will be able to guess. You should memorise it and never write it down. These important steps will prevent unauthorised individuals from accessing your financial information.

  • Can I change my User ID?

For security and identification purposes, you are not allowed to change your User ID.

  • Does SBMNET provide an email service?

Yes, you will have one email channel in our Internet Banking platform through which you can communicate to us. Click on ‘E-Mail’ on the left hand side of the Internet Banking screen and select ‘Compose’ to write a new message.

  • Are there fees for Internet Banking?

No. Personal Internet Banking for is FREE.

  • What happens if I stop using Internet Banking?

While Internet Banking is a free service, it may be cancelled if there has been no activity for a period of 12 consecutive months. If cancelled, you would need to re-register for the service.

  • For any other related queries, whom should I contact?

For any queries regarding internet banking, please feel free to contact our Internet Banking Support Team on +00 261 2022666 07 or on hotlinemada@sbmgroup.mu.

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