Individual Banking, Private Banking and Private Wealth
SBM caters for a diversified portfolio of customers via its branches and channels. Traditional as well as tailor-made products and services are offered to our customers, including a wide range of savings, investment and financing products in local and foreign currencies as well as a variety of cards that suit different customer segments.
The Private Banking and Private Wealth departments of the bank service the high and ultra-high net worth clients of both local and international markets. SBM Private Wealth Department also comprises a Portfolio Management Desk, which focuses on bespoke investment management solutions to meet its clients’ investment objectives and requirements. The department, therefore, provides a personalised banking service as well as tailor-made investment solutions to the global market customers. Among the services offered, SBM Private Banking and Private Wealth encompass Financial Planning, Investment Advisory and Discretionary portfolio management services, offered in both local and foreign currencies. The two dedicated clusters are constantly working towards providing higher levels of professional service and achieving global expansion. The departments also conduct dynamic market research to address their customers’ evolving needs to help clients achieve their financial aspirations.
SMEs
At the SBM, we are mindful of the needs and specificities of our clients and therefore adopt their business language. Our bank offers tailored products and services to our SME customers. We recognise that SMEs are an integral part of the backbone of the economy and require proximity services. We hence work closely with them to create a win-win partnership that helps them achieve their business growth and relate to us as their preferred financing partner.
We offer our customers a wide and diverse range of facilities encompassing advances with structured repayment options, comprehensive Trade Finance instruments and payment solutions. We also provide services like cheque book facilities, certificates, standing orders, debit orders, Treasury Bill transactions, safe deposit locker and payroll transactions, etc.
The SBM SME team has a close working relationship with its customers, which helps to provide them quality service. Going forward, SBM will continue to grow its share of SME business through further client acquisition, which will reciprocally contribute to the growth of the small enterprises.
Corporate Banking and Institutional Banking
The Group serves both local and multinational companies, financial and non-financial institutions through its Corporate and Institutional Banking team. It offers a wide range of products along with a dedicated service that places the customer at the heart of business. The main activities include business banking solutions such as deposits, transactional banking services, asset finance, long and short term commercial loans and working capital finance, structured finance, structured trade finance and project finance, both in local and foreign currencies. Through its expert team of professionals, the Group has over the years built up good working relationships with its customers mainly by supporting their strategic initiatives and meeting their business requirements.
International Banking
The Group is increasingly focused on international expansion and provides a number of products as well as tailor-made solutions for its international clients located in target markets and for those that have been set-up through a number of partner Management Companies. These include vanilla products and services as well as more structured trade and finance solutions, and Treasury products, with the aim of ensuring that client expectations are exceeded. Leveraging on our presence in India, Madagascar, Myanmar and East Africa, we expect to grow our relationship base and accompany our targeted relationships to help them achieve their business growth and strategic objectives.
Financial Markets
The Group provides treasury services in Mauritius, India & Madagascar. Its activities include managing the Bank’s cash flows in all currencies and managing asset/liability mismatches for the Bank.
In addition, Treasury offers tailor-made products to customers ranging from Foreign Exchange spot, forward, swaps to options in Mauritian Rupees and foreign currency to help clients manage currency risks. Treasury products cover other asset classes in addition to Foreign Exchange, namely Money Market, Fixed Income and Commodities. Bespoke solutions include Certificates of Deposit, Dual Currency Deposits, Structured Notes and Hedging across currency, interest rate, credit or commodity. As one of the primary dealers in the local Fixed Income market, we offer investment opportunities to clients in local Rupee bonds across the whole yield curve. We can also provide market access and guidance to our investors for International Foreign Currency Bonds. Treasury provides daily general market commentary and advises our clients on currency fluctuations.
Furthermore, we offer daily market activity reports, up-to-date market information, financial advice and timely execution of deals. The strength of SBM's Treasury lies in Balance Sheet Advisory for corporates with multi-currency and interest rate exposure.
E-Business
Over the years, the Group has considerably invested in its IT platform to provide its customers with a variety of reliable and sophisticated electronic delivery channels for 24/7 banking services. The available channels are: automated teller machines, point of sales, internet banking, mobile phone banking services and an e-Commerce platform.
The Bank also has a robust risk management infrastructure that ensures a safe and secure platform for customers’ transactions. It will continue to innovate with an array of e-products for the convenience of its customers.